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Questions and answers

How long is the Nespresso Warranty in the Lithuania?

Nespresso Lithuania honors a 2 year warranty for machines purchased in the Lithuania.
4 years warranty when purchasing coffee machine from www.nespresso.lt shop. 


If your machine is purchased and is registered abroad, you may or may not be charged for the technical services. This will depend on your current warranty status, machine model, and condition of the repair. 

To learn more about your machine’s warranty, please call our Coffee Specialists +370 525 05090

What is a Descaling Kit and how often should I descale my machine?

In order to keep your Nespresso machine in best condition, you are advised to descale your machine after every 400 to 600 capsules, or at least once a year. This step ensures the optimal temperature and quality of your espresso.

Where can I find my machine’s serial number?

Your Nespresso machine’s serial number consists of 19 alphanumeric characters located in one of the following areas on the machine: 

On the drip tray, printed on a removable sticker

At the base of the machine, printed on a removable sticker

On the original box of the machine when it was delivered

If you have trouble finding your machine’s serial number, please call our Coffee Specialists on work days +370 525 05090

If non-Nespresso capsules are used in Nespresso machines, does this void the warranty?

The use of non-Nespresso capsules on Nespresso machines does not void the warranty; however, there may be defects and dysfunctions resulting from the use of these products which, if proven, are not covered by the guarantee. 

Nespresso capsules and machines were designed to work together as a single system to deliver the perfect cup of coffee time after time. Remember, only 1-2% of the world coffee crop meets our strict quality and aroma profile requirements.

An additional 2-year warranty is provided having registered a coffee machine if it is not older than 3 years

An additional 2-year warranty is provided having registered a coffee machine if it is not older than 3 years.  

                                                                                           

The offer is valid: from 01.02.2019

An additional 2-year warranty offer is valid if the customer meets the following conditions:

 

  •          A coffee machine is registered in the e-shop www.nespresso.lt.
  •          The registered machine is not older than 3 years.
  •          The offer is valid for all NESPRESSO coffee machine models.
  •          The customer must provide correct personal data and the following information about the acquired new NESPRESSO coffee machine: model and colour, serial number, date and mode of purchase. Information provided during the registration process is confidential and it is stored and handled in accordance with the NESPRESSO Privacy Policy.

 

This website displays confirmation screens at different purchase and machine registration stages, which will stop the process if the data entered is incorrect.

 

The company reserves the right to change, amend or supplement the terms and conditions of its offers.

4 years warranty on purchasing a coffee machine

A 4-year warranty offer is valid if the customer meets the following conditions:

• Purchases and registers a coffee machine in the e-shop www.nespresso.lt.

The offer is valid for NESPRESSO coffee machines purchased in the e-shops www.nespresso.lt, www.nespresso.lv, www.nespresso.ee, NESPRESSO boutique at malls „G9“ and „Panorama“.
The offer is valid for the following types of Nespresso coffee machines: CREATISTA, EXPERT, EXPERT&MILK, LATTISSIMA ONE, LATTISSIMA TOUCH, CITIZ, CITIZ & MILK, INISSIA, ESSENZA MINI, ESSENZA MINI TRIANGLE.
Upon purchasing one of the above NESPRESSO coffee machines, the customer must sign up in the NESPRESSO e-shop www.nespresso.lt and register the purchase under “My coffee machines”.
The customer must provide correct personal data and the following information about the acquired NESPRESSO coffee machine: model and colour, serial number, date and mode of purchase. Information provided during the registration process is confidential and it is stored and handled in accordance with the NESPRESSO Privacy Policy.
This website displays confirmation screens at different purchase and machine registration stages, which will stop the process if the data entered is incorrect.


The company reserves the right to change, amend or supplement the terms and conditions of its offers.