5. RETURN OF GOODS
5.1. Policy of the Return of Goods
Right of withdrawal from the contract
The consumer shall have the right to withdraw from the contract without giving any reason within 14 (fourteen) days after the moment indicated below.
The period of withdrawal from the contract shall expire 14 (fourteen) days after the date on which the consumer or a third party other than the carrier designated by him acquired physical possession of the goods (i.e. the goods were delivered) or when, by a single order, the Buyer ordered a number of goods and delivered them separately 14 (fourteen) days after the date on which the Buyer or the third party designated by the Buyer, with the exception of the carrier, acquired physical possession of the last item.
In order to exercise the right to withdrawal from the contract, the Buyer must notify about that UAB MINERALINIAI VANDENYS, acting as the e-shop manager, in one of the following ways:
The withdrawal from the contract shall be executed completing the standard withdrawal form which is available here:
If the consumer withdraws from the contract, the amounts paid for the goods shall be reimbursed not later than within 14 (fourteen) days from the date on which Nespresso was informed of the consumer’s decision to withdraw from the contract, provided that the consumer returned the goods conforming to the requirements of these Rules.
If the consumer decides to withdraw from the contract and the coffee machine being returned by him was registered in the user account and purchased using the Special Offer applicable at that time, the money shall be refunded after deducting the value of the Special Offer, i.e. the actual amount paid by the consumer shall be refunded.
The amounts paid shall be refunded exclusively by payment order to the specified settlement account with a bank after returning the goods by Nespresso in the manner specified in these Rules and after checking them.
The goods shall be returned exclusively to the courier ordered by Nespresso, regardless of the delivery method chosen by the customer. When goods are returned not because of quality defects (i.e. exercising the right of withdrawal from the contract), the service of the return of the goods shall be charged with a fee:
- Returning goods from Lithuania – EUR 4.
- Returning goods from other country – according to the rates of the respective country.
The goods’ return fee shall be deducted from the amount refundable to the customer for the goods.
The consumer shall have no right to withdraw from the contract concluded in respect of the below specified goods:
- Packaged goods which were unpacked after delivery and which are unfit for return for the reasons of health or hygiene;
- In other cases, established by the Civil Code and Resolution No 697 of the Government of the Republic of Lithuania of 11 June 2001 on retail trade rules, as well as other legal acts.
The consumer’s right to withdraw from the contract shall apply exclusively to the goods which are returned in the same condition in which the consumer received them at the time of delivery.
The consumer shall have no right to withdraw from the contract and recover the amounts paid if the purchased coffee machine or milk whisk was unpacked without damaging the packaging and was used. No amounts shall be refunded if the goods are not in the same condition as they were at the time of delivery, and also in the cases of their damage.
The goods must be returned in the original packaging which must be undamaged and unbroken.
After checking the returned good, Nespresso shall notify the consumer in those cases when the return does not comply with the terms of the Policy for the Return of Goods. If it is established that the consumer has the right to withdraw from the contract (the good meets the conditions applicable to the goods being returned in such cases), the amount paid for the good shall be disbursed as soon as possible, but, in any case, not later than within 14 (fourteen) days after the date on which you inform about the intention to withdraw from the contract when the good was returned and checked. Notwithstanding the above conditions, Nespresso shall have the right to withhold the amounts paid until the goods are returned and checked.
5.2 Return of goods of inadequate quality
When the buyer considers that at the time of delivery the product does not meet the conditions set out in the e-store or is damaged, the buyer must immediately contact Nespresso in one of the following ways:
The goods shall be returned exclusively to the courier ordered by Nespresso, regardless of the delivery method chosen by the customer. When goods are returned not because of their quality defects, the service of the return of the goods shall be charged a fee:
Nespresso shall check carefully the returned good and inform the Buyer by e-mail, within a reasonable time, about the decision to refund the price paid for the good or to replace the good (as appropriate). The compensation shall be disbursed or goods shall be replaced as soon as possible, but, in all cases, not later than within 14 (fourteen) days after the date of sending the e-mail to the Buyer confirming that the refund of the price of the good or its replacement by a good of decent quality is being carried out.
The amounts paid for the goods being returned because of their exterior damages or defects shall be refunded in full, including the costs of delivery related to the shipment of the good and the costs paid by the Buyer for the return of the good. The refund shall be made in the same way which was chosen by the Buyer when purchasing the good.
The Seller, in all cases, shall comply with the requirements of applicable legal acts.