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Questions and answers

DELIVERY

After confirmation of the order, the goods will be delivered in 2-3 working days if the order is placed by 16:00 on a working day. At holiday time delivery may take more time. 

Contacts:

The delivery fee is paid together with the fee for the goods.

 Delivery fees are as follows:

  •  Orders paid  via online banking and delivered to a DPD or OMNIVA pickup point: DPD – 2 EUR, OMNIVA - 3 EUR;
  • Orders paid via online banking and delivered to the given address:
  • VENIPAK Courier - 3,90 €;
  • DPD Courier - 4,00 €.
  •  Orders paid  on delivery (only DPD Courier), when delivery is made to the given address - 6 EUR;
  • If you select delivery to a Nespresso or Bottlery store, delivery is free of charge.

Delivery is free of charge when the value of the goods is more than 50 Eur. 

If the courier does not find the recipient twice at the agreed time and address, the order will be returned to the warehouse and the customer will be contacted in order to clarify the reasons for non-delivery. Upon contacting the customer, the conditions for refunding the price of the goods will be agreed. The delivery fee is not refundable.

Delivery is made in Lithuania, Latvia, and Estonia.

If incomplete or inaccurate information (personal data) is submitted, or if it is submitted in a format other than specified on the website (e.g. mobile phone number), Nespresso or the partner of Nespresso executing delivery will not be able to deliver the goods.

If Nespresso is unable to deliver the goods ordered due to the circumstances of the buyer/recipient, the goods will be returned to the warehouse and Nespresso will be deemed to have fulfilled the obligation to deliver the goods and will have the reasonable right to refuse to reimburse the fee paid for delivery.

If, after 15 days from the day the order was prepared for delivery, the order could not be delivered for reasons beyond the control of Nespresso, the buyer will be deemed to have cancelled the contract and it will be terminated. Upon termination of the contract, the fee paid for the goods will be returned without undue delay and in any case within 14 days of the day on which the contract for the sale and purchase of such goods is deemed to be terminated. The delivery fee shall be reimbursed if the reason for which delivery of the goods was impossible was beyond the control of the Buyer.

The goods shall become the property of the Buyer and the risk of accidental loss or damage shall be transferred to the Buyer from the moment the goods are delivered.

VERIFICATION OF GOODS

The Buyer is responsible for checking the contents of the shopping cart before placing the order and paying.

The Buyer must inform Nespresso within 24 hours of receipt of the order at the address given about the delivery of defective goods or goods that were damaged during shipping, or about inconsistencies in the invoices or shipping documents. 

If the customer’s complaint is confirmed, Nespresso must replace the order with suitable goods. 

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